Shipping policies

  1. Home (Door) delivery:
    1. Products destined for delivery to an address within Melbourne Metro will be HOME delivered,
    2. The following products will be HOME delivered Australia wide (if not within an exclusion zone),
  • Tapware,
  • Shower Bases (below 1600mm),
  • Basins,
  • Sinks,
  • Holders, Rails, Shower Arms/Heads.
  1.  Depot Delivery:
    1. Outside Melbourne metro, the following bulky products will be shipped to a delivery DEPOT nearest to you for you to pickup:
  • Bathtubs,
  • Toilets,
  • Vanities,
  • Shower Enclosures, Shower Screens, Splashbacks, Overbath Screens, Glass Panels, 
  • Large Shower Bases (1600mm and above).
  1.  Pickup:
    1. Bathreno offers a pickup for goods purchased and paid for. Products are shipped/picked up from 11 Salvator Drive, Campbellfield, 3061, VIC.

6. Bathreno works with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.

7. Postage and handling fees are calculated based on the weight/size of each product, hence discounts on freight costs are not available.

8. Combined postage for different products is automatically used when practical. However, differing sizes/weight limitations can prevent items from being dispatched in one consignment, Bathreno in this case will not commit to offer combined postage.

9. Under normal conditions, deliveries take between 3 to 8 working days after dispatch, depending on the location. Remote areas require longer delivery times. Please use the tracking number to track the status of your order.

All our online payment methods are currently disabled due to our website migration, we are working to make that possible soon, meanwhile, you can browse our products and place phone orders, sorry for the inconvenience!